Terms & Conditions – Ilma International

Welcome to Ilma International, operating under the domain www.handicraftexpo.in. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions of use. Please read these terms carefully before placing any orders or using our services. If you do not agree with any part of these terms, you must refrain from using this website.

1. Acceptance of Terms

By accessing, browsing, or purchasing from www.handicraftexpo.in, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions, along with our Privacy Policy, Shipping Policy, and Return & Refund Policy. These terms constitute a legally binding agreement between you (the customer) and Ilma International. We reserve the right to modify, update, or change these terms at any time without prior notice. It is your responsibility to review these terms periodically for any updates.

2. Account Registration & User Responsibilities

To place an order, you may need to create an account on our website. You agree to provide accurate, complete, and up-to-date information during registration. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Ilma International shall not be liable for any unauthorized use of your account. If you suspect any security breach or unauthorized access, you must notify us immediately.

3. Product Information & Pricing

All products listed on www.handicraftexpo.in, including but not limited to metal, copper, aluminum, glass, plastic, and iron handicrafts such as candle stands, cups, plates, stools, vases, flower pots, home decor, and wall decor items, are subject to availability. We make every effort to ensure that product descriptions, images, and prices are accurate. However, slight variations in color, size, or design may occur due to the handmade or handcrafted nature of our products.

Prices are subject to change without prior notice. While we strive for accuracy, errors in pricing or product details may occur. In such cases, we reserve the right to cancel or modify orders, even after confirmation. If a product is mispriced, we may contact you for instructions or cancel the order and issue a refund.

4. Order Placement & Payment

By placing an order on our website, you confirm that all details provided (including billing and shipping information) are correct. We accept payments through various secure methods, including credit/debit cards, net banking, UPI, and other digital payment gateways. Once payment is processed, you will receive an order confirmation via email.

Ilma International reserves the right to refuse or cancel any order under the following circumstances:

• Suspected fraudulent activity
• Incorrect pricing or product information
• Unavailability of stock
• Failure to meet eligibility criteria (e.g., bulk orders requiring verification)

5. Shipping & Delivery

We aim to process and dispatch orders within 3-5 business days (subject to product availability). Delivery times may vary depending on your location and courier services. While we strive to meet estimated delivery timelines, Ilma International shall not be liable for delays caused by unforeseen circumstances such as natural disasters, logistical issues, or customs clearance (for international orders).

For detailed information, please refer to our Shipping Policy.

6. Returns, Refunds & Exchanges

Due to the delicate and handcrafted nature of our products, we have a limited return policy. Returns or exchanges are only accepted under the following conditions:

• The product is damaged or defective upon delivery
• There is a wrong item shipped
• The product does not match the description

To initiate a return, you must contact us within 48 hours of receiving the product. We reserve the right to inspect the returned item before approving a refund or exchange. Refunds will be processed to the original payment method within 7-10 business days.

For more details, please review our Return & Refund Policy.

7. Intellectual Property Rights

All content on www.handicraftexpo.in, including but not limited to logos, product images, descriptions, designs, and text, is the exclusive property of Ilma International and protected under copyright and trademark laws. Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited without prior written permission.

8. Limitation of Liability

Ilma International shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

• Use or inability to use the website
• Delays or disruptions in service
• Errors or omissions in product descriptions
• Unauthorized access to user data

Our total liability for any claim related to your use of this website shall not exceed the amount paid for the product in question.

9. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from your use of this website shall be subject to the exclusive jurisdiction of the courts in [Your City/State].

10. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact us at:

• Email: [Your Email]
• Phone: [Your Contact Number]
• Address: [Your Business Address]

By using www.handicraftexpo.in, you acknowledge that you have read, understood, and agreed to all the terms outlined above.

Last Updated: [Date]

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Links to Other Policies:

• Privacy Policy – Learn how we collect, use, and protect your data.
• Shipping Policy – Information on delivery timelines, charges, and tracking.
• Return & Refund Policy – Guidelines for returns, exchanges, and refunds.